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Refund Policy of Bon - Cuisine
Refund Policy of Bon - Cuisine
- You shall be entitled to a refund only if you pre-pay for your order at the time of
placing your order on our digital platform and only in the event of any of the following
circumstances:
- In case of transaction failure because of any technical or Internet
connectivity issues,
Bon-Cuisine back end team shall verify, investigate and get assured that the
amount has been
received to Bon-Cuisine and order has not been executed successfully.
- In case of incorrect order served by the Vendor, the Customer can liaise with
the Vendor
only and get the same rectified.
- If 25% or more of the food has been consumed or removed we cannot issue any
refund. If the
food has been discarded or tampered with then we cannot verify its origin or
issue and cannot
issue any refund.
- Due to unavailability of menu item(s) ordered and confirmed by Vendor
unknowingly or by
mistake, in such case vendor(s) shall reject the order and the order value shall
get credited to
the customer Bon-Cuisine App Wallet.
- Any quality issues can be reported to vendor(s) and refund can be claimed for
the order by
requesting the vendor to reject the particular order(s). The order value shall
get credited to
the consumer Bon-Cuisine app wallet.
- The amount of refund shall be credited into Bon-Cuisine app wallet or on request from
the
Customer in the transacted bank account. For cash refund, it shall be sole discretion of
Bon –
Cuisine to honor such request.
- Maximum liability for a refund should be less than or equal to the value of order(s)
placed
at the Bon-Cuisine App.
- In case of Exit from the system / app, the consumer app wallet balance can be refunded
to the
bank on a written request to [email protected].
- Refund may take up to 7-days from the date of transaction and shall be carried out only
with
the required information like consumer - Mobile no., E-mail ID, bank statement in which
transaction is visible must be shared by the consumer.
- In case of any fraud while transacting on Bon-Cuisine App, there would be zero liability
to
Bon-Cuisine as the transaction will take place at a reputed third-party payment gateway
and
Bon-Cuisine would not have responsibility or liability to compensate any value.
After a good dinner one can forgive anybody.
- Oscar Wilde